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Reporting best practices for collection & recovery teams

Reporting best practices for collection & recovery teams

Performance indicators are vital in providing perspective on the current state of business operations and offer valuable insight for future strategies.

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The new role of AI in debt collection and recovery

The new role of AI in debt collection and recovery

Modernization of the collections and recovery industry is moving at lightning-fast pace. Legislative changes have made companies rethink their processes, customer centricity has become a primary focus, and AI is is more widely adopted.

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Collections and recovery update: turning negative customer engagements into brand building opportunities

Collections and recovery update: turning negative customer engagements into brand building opportunities

Collections and recovery teams can now be at the forefront of improving brand reputation in an organization.

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The power of audio analysis in debt collections & recovery

The power of audio analysis in debt collections & recovery

When treatment paths are solely left up to AI and Machine Learning (ML), customers may be sent down an ineffective repayment plan. Audio analysis humanizes collections and recovery by identifying customers facing difficulty in ways that are invisible to data, ML and segmentation.

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How technology fuels customer-centric collections

How technology fuels customer-centric collections

The increasing number of buy-now-pay-later payment plans has resulted in growing accounts with distressed debt. Collections organizations are facing increasing strain from this growth, and require solutions that optimize the collections process while guiding customers through their individual circumstances.

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Strengthen your debt collection operation with transformation technology

Strengthen your debt collection operation with transformation technology

Factors including the pandemic, rise of short-term payment plans and increasing cost of living has catalyzed the global rise of household debt. More customers have entered collections than ever before, highlighting the inadequacy of traditional collections processes to meet the challenges today’s consumers present.

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What Buy Now Pay Later Means for the Collections Industry

What Buy Now Pay Later Means for the Collections Industry

Buy Now, Pay Later (BNPL) is a rapidly growing payment format that has become seamlessly integrated into a range of services, products and facilities. Its ease of access has made it a popular choice of payment, which has meant an increasing volume of customers entering the collections process as a result.

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Can you automate your collections compliance requirements?

Can you automate your collections compliance requirements?

Collections teams must contend with a varied and ever-growing set of compliance and risk factors. From the volume of customers to the amount of interest they can charge, to the security of the data they hold, organizations are tightly governed and the consequences of a breach can be severe.

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A guide to scaling your collections operation

A guide to scaling your collections operation

Organizations across the world are recognizing the need to bolster their collections and recovery operations – with the post-pandemic environment presenting an increased level of risk and a need to scale to accommodate more customers.

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Debt Manager Summits: A Great Time to Talk about New System Capabilities
Debt Manager Summits

Debt Manager Summits: A Great Time to Talk about New System Capabilities

For two weeks last month, we were fortunate to host user group Summits in two different venues: the first in Washington, DC and the second, in London, UK. I say fortunate because getting together with clients is a true pleasure for our entire C&R Software team.

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The post-pandemic guide to customer centric collections
Collection & Recovery Software

The post-pandemic guide to customer centric collections

With the prospect of a debt tsunami once again looming large, organizations must use the learnings of the pandemic to make their collections processes fully customer centric.

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C&R Software to Sponsor SmithNovak’s Global NPL 2022 International Summit
Global NPL 2022

C&R Software to Sponsor SmithNovak’s Global NPL 2022 International Summit

C&R Software is pleased to be a premium sponsor of the Global NPL 2022 summit

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The Importance Of Ethical Leadership In Tech: A Call To Action
Ethical Leadership

The Importance Of Ethical Leadership In Tech: A Call To Action

Ed Wallen is the CEO of C&R Software, whose mission is to humanize collections via their world renowned cloud-native, end-to-end platform.

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C&R Software integrates with elanev to provide dynamic customer scores
C&R Software partners with elanev

C&R Software integrates with elanev to provide dynamic customer scores

Supporting our clients as they help their customers through the cost-of-living crisis

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The risky business of choosing collections software
Collections Selection Considerations

The risky business of choosing collections software

You may have seen headlines about the recent $2B legal judgment against a leading software company for misappropriation

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Using collections as a customer loyalty opportunity
Collection & Recovery Software

Using collections as a customer loyalty opportunity

Banks and other types of organizations in the financial services industry must constantly be on the lookout for new strategies

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Can you make your collections processes customer centric?
Collection & Recovery Software

Can you make your collections processes customer centric?

In order to manage a shift in the debt collection landscape, businesses are adapting their collections processes

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Personalizing consumer engagement during debt recovery
Collection & Recovery Software Consumer engagement

Personalizing consumer engagement during debt recovery

It’s been proven that debt recovery operations are more effective when the consumer’s journey is at the center

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