Cara AI

Cara AI

For Debt Manager

Cara

Meet your 24/7 self service solution

The AI-powered debt collection chatbot enhancing customer experience and reducing collection costs.

What is Cara?

Intelligent support for debt management

Cara provides automated customer service through an intuitive interface. It handles routine inquiries while intelligently escalating more complex cases to human representatives when needed.
The AI-powered debt collection chatbot designed specifically for the collections and recovery industry.

Core value proposition

Optimize resources & drive collection efficiency with AI

Challenge
Challenge

Expending valuable resources on routine customer questions

Collection teams expend significant time and skilled agent resources addressing frequent, low complexity customer inquiries. This repetitive workload diverts focus from high value recovery tasks, increases operational costs, and leads to slower responses for customers requiring specialized support.

Solution
Solution

Automating customer care

Implementing automated customer care can be tough. Cara seamlessly integrates with Debt Manager for real time data access. It intelligently handles nuanced collections inquiries through a user friendly interface customers trust.

Outcome
Outcome

Automated resolutions save millions annually

Automation is the fastest way to realize significant cost reductions. This hinges on high customer adoption of the self service tool and its consistent ability to resolve inquiries effectively.

Discover key features

Automated customer interactions

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Cara AI

ID&V

Providing self service access to sensitive financial information without robust identity verification increases security risks.

Solution

Protect sensitive customer data and maintain trust by ensuring only authorized individuals can access and manage their accounts through Cara

Our solutions

Find the perfect solution for your needs

Better decisioning everywhere
Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.
All-in-one collections solution
Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.
Add-on
Callout Services
For Debt Manager
Seamless real time integration
Connect systems instantly through simple configuration rather than complex coding, cutting integration time by up to 75%.

Our expertise in self service

Why Cara?

67%
of consumers prefer self-service
24/7
platform automates frequent customer service tasks
$10
savings with each automated resolution leads to millions saved annually
A full 67% of consumers prefer self service over speaking with a representative.
The Cara debt collection chatbot meets these expectations by providing support anytime through websites and mobile applications, so customers can manage their accounts on their own terms.
Intelligent automation
Automation frees collection staff from routine inquiries, so they can focus on more complex cases, reducing contact time, workload, and overhead costs.
User-friendly interface
Powered by advanced text and voice recognition technology, the Cara debt collection chatbot creates an intuitive, conversational experience. Customers perform essential functions without the need to speak with an agent:
  • Check account balances
  • Make payments using secure links
  • Review account information
  • Update contact details
  • Create payment plans