C&R Software powers Debt Manager, the end-to-end collections platform that humanizes debt recovery.
Communication Center providing a comprehensive history of customer communications, with recent interactions highlighted.
Equip your collections team with the tools they need to approach every customer with the unique, personalized care and attention they need.
Agent Console Rules-driven offers for customers to repay their debt, based on account characteristics and ability to pay.
Take the best course of action, when you should. Use AI to identify vulnerable customers before they reach delinquency and algorithmic models to channel them into suitable treatment paths. Then, use automated, effective workflows to empower your customers to self-cure through the channels of their choosing.
My Queues Daily work for the agent, based on rules-driven queues, and statistics to provide performance indicators.
Harness your data to build unprecedented insight into your collections performance. Use analytic models to aid in segmentation, portfolio management and predict the most effective treatment path. An open architecture enables you to enrich your data from other vendors and platforms.
Customer Profile Workflows at customer and account level for flexibility, and a complete picture of a customer’s indebtedness.
Get the insight behind the data. Leverage these insights to improve your algorithms, optimize your workflows and your collections performance.
Communication Center providing a comprehensive history of customer communications, with recent interactions highlighted.
Agent Console Rules-driven offers for customers to repay their debt, based on account characteristics and ability to pay.
My Queues Daily work for the agent, based on rules-driven queues, and statistics to provide performance indicators.
Customer Profile Workflows at customer and account level for flexibility, and a complete picture of a customer’s indebtedness.
From pre-delinquency to final resolution, C&R Software uses algorithms and artificial intelligence to deliver an unprecedented insight into your debt portfolio.
High-performance workflows boost collections. Engage with customers effectively and purposefully, using preferred channels.
C&R Software boosts compliance adherence across your collections operation. Built in rules, limits and contact timelines ensure you can demonstrate your compliance.
Take the right action, at the right time, improve collections performance, all while empowering your team to work on the cases where they’re most effective.
Improve your processes, analyze your portfolio and create flexible, customer-specific offers that reduce the risk of default.
Own your strategy, use your data as a competitive advantage and use feedback loops to enhance your algorithms to bolster performance for all types of debt.
With more than $5 trillion managed and 100,000+ individual users, we’re working with some of the world’s most prestigious organizations in:
Bring together your algorithms, business rules, records, history and analytics in one centralized place. Channel data to your communication tools , build powerful, analytics-backed treatment paths and make business decisions based on historical data and trends, eliminating uncertain trial-and-error approaches.
Elevate collections with humanized interactions. Merge automation and workflows for amplified performance and satisfaction. Debt Manager: chosen worldwide, enabling agencies to manage larger debt volumes efficiently, expedite resolutions, and nurture better customer relationships.
Adopt an efficient, customer-centric approach to collections and resolve more debt. C&R Software’s 100% configurable platform builds synergies and aligns all your systems simply and easily. It drives and enforces compliance, equipping you with the tools you need to boost collections performance.
Humanize interactions with your customers through every step of a collection. Connect automation tools and workflows to algorithms for enhanced performance, efficiency, and customer satisfaction. Financial institutions globally rely on Debt Manager to resolve more debt, more quickly and better manage their customers.
Take control of collections. The telecoms industry chooses C&R Software as it transforms its approach to debt recovery. Choose the platform that puts you in control, and empower your customers to self-cure. Configure streamlined workflows that minimize losses and disconnections.
Enter the world of automated workflows, AI, rules engines and 100% configurability. Drive efficiency, introduce self-service and make collections a data-driven operation. C&R Software equips you with the tools you need to humanize debt collection and take an empathetic recovery journey that works for your customers.
Discover how debt buyers are embracing the potential of analytics, machine learning, and rapid process automation to enhance the recovery of non-performing loans (NPLs). Adapt collections strategies in real-time, boosting payment outcomes. C&R Software enables you to humanize debt collection and recover more.
See our latest research, technology developments and strategic insights for actionable information you can implement at your organization.
AI provides collections businesses with a range of tools and capabilities to both humanize the process for customers and enhance collection performance for credit issuers.
The UK’s Consumer Duty guidelines has established a standard of customer centricity for financial services. The goal of this humanized approach is more than just compliance, and more to build stronger relationships between businesses and their customers.
In this article, we explore the importance of customer behavior in collections from a podcast conversation between Christina Fisher (Manager, Growth Marketing) of C&R Software and Maria Douneva, PHD (Behavioral Science Consultant).
Discover how Debt Manager, the world’s leading system for collections and recovery, can help you humanize debt recovery and collect more.
