Gen Z: Often discussed, rarely understood.
But the generation gap isn’t just a talking point. Economic shifts, regulatory changes, and evolving financial behaviors mean a consumer’s age has a considerable impact on what they spend, where they spend it, and why.
Recent research into Gen Z’s financial status points to a troubling trend: rising living costs and declining job prospects are fueling a sense of financial nihilism. A recent study projects that those born in the 1990s will retire with homeownership rates nearly 10 percentage points lower than their parents. As the likelihood of owning a home falls, behavior changes: higher consumption relative to wealth, reduced work effort, and riskier investments.


64% of Gen Z respondents reported interacting with automated systems, including chatbots, websites, automated voice/IVR, or both during the collections process.


Only 33% of Boomers report interacting with automated systems.


Gen Z and Millennials are nearly six times more likely than Boomers to be very or extremely comfortable with AI and predictive analytics.
Gen Z and the New Rules of Financial Engagement
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