C&R Report 2026

Gen Z and the New Rules of Financial Engagement

New research reveals measurable differences in how generations experience debt and automation

Download the report to see the full findings.

Gen Z: Often discussed, rarely understood.

But the generation gap isn’t just a talking point. Economic shifts, regulatory changes, and evolving financial behaviors mean a consumer’s age has a considerable impact on what they spend, where they spend it, and why.

Recent research into Gen Z’s financial status points to a troubling trend: rising living costs and declining job prospects are fueling a sense of financial nihilism. A recent study projects that those born in the 1990s will retire with homeownership rates nearly 10 percentage points lower than their parents. As the likelihood of owning a home falls, behavior changes: higher consumption relative to wealth, reduced work effort, and riskier investments. 

Man on phoneMan on phone with clear background
64%

64% of Gen Z respondents reported interacting with automated systems, including chatbots, websites, automated voice/IVR, or both during the collections process.

Woman looking at phoneWoman looking at phone
33%

Only 33% of Boomers report interacting 
with automated systems.

Woman sitting on sofa looking at phoneWoman sitting on sofa looking at phone
6x

Gen Z and Millennials are nearly six times more likely than Boomers to be very or extremely comfortable with AI and predictive analytics.

Gen Z and the New Rules 
of Financial Engagement

Download the report today

Gen Z and the new rules of financial engagement