FitComms
For Debt Manager
Debt collection communication software built for Debt Manager
Send email and SMS from your collections workflows. FitComms turns Debt Manager outreach events into personalized messages to increase engagement.
What is FitComms?
Email and SMS delivery connected to collections
FitComms is the email and SMS delivery service for Debt Manager.
When a configured outreach event occurs, FitComms populates a message template with account data and sends the communication. Debt Manager controls the wider communication strategy through configurable rules and workflows.
Connect customer messages to account activity
Challenge
Disconnected outreach creates extra work
When messages aren’t connected to account activity, teams must reconcile updates, manage follow-ups, and check what customers have received.
Solution
Automate email and SMS through Debt Manager
Debt Manager triggers the outreach. FitComms builds and sends the message using configured templates and account data, connecting delivery to your collections process.
Outcome
Less manual messaging. Clearer operational visibility.
Automate routine communications and use reporting to monitor performance, review exceptions, and refine your approach.
Challenge
Disconnected outreach creates extra work
When messages aren’t connected to account activity, teams must reconcile updates, manage follow-ups, and check what customers have received.
Solution
Automate email and SMS through Debt Manager
Debt Manager triggers the outreach. FitComms builds and sends the message using configured templates and account data, connecting delivery to your collections process.
Outcome
Less manual messaging. Clearer operational visibility.
Automate routine communications and use reporting to monitor performance, review exceptions, and refine your approach.
Explore how FitComms supports collections
Collections communication use cases
Challenge
Payment arrangements generate reminders, confirmations, and follow-up messages. Managing each communication manually makes it harder to keep messaging aligned with the account.
Solution
- Configure email and SMS communications around arrangement events.
- Send an SMS confirmation after a payment arrangement is agreed.
- Populate messages with relevant account and arrangement details.
Challenge
Early-stage accounts need a defined contact strategy. Teams need to decide which message to send, when to send it, and which permitted channel to use.
Solution
- Trigger email and SMS from configured treatment workflows.
- Apply decision rules that consider message type, preferences, and consent.
- Connect outreach to account activity instead of managing messages separately.
Challenge
Customers requesting support need communications that reflect their recorded circumstances and the next approved step.
Solution
- Connect support messages to configured Debt Manager workflows.
- Populate email and SMS templates with relevant account information.
- Deliver communications that support your organization’s approved customer support process.
Discover key features
Email and SMS automation with visibility and control
Real time digital communication
Customer actions can trigger communication without waiting for a separate manual messaging process.
Solution
Configure event-triggered email and SMS, including confirmations following payments or arrangements.
Real time digital communication
Customer actions can trigger communication without waiting for a separate manual messaging process.
Solution
Configure event-triggered email and SMS, including confirmations following payments or arrangements.
Data driven engagement
Communication reporting helps your team understand performance and identify exceptions that need attention.
Solution
Use reporting, analytics, and performance visibility to review outreach and refine your communication strategy.
Customizable templates
Relevant messaging starts with account information, not generic claims about hyperpersonalization.
Solution
FitComms substitutes data tokens in message templates, builds the communication, and sends it by email or SMS.
Enterprise grade security
Collections communications require secure handling of sensitive customer information.
Solution
FitComms handles communications within the C&R Cloud and uses AWS carrier infrastructure for delivery.
Testimonials
Proven results
“We asked the Debt Manager team for a communications tool. They delivered.”
“C&R improved our communications. That's what matters to me.”
What the industry says
Guide to omnichannel debt collection communications
Personalize customer engagement, coordinate across channels, and drive better outcomes.
Improve collections contactability
How to get the right data and use the right approach to engage customers.
Understated dangers of poor communication
The risks of inadequate communication and why it’s so important to have a proactive approach.
Data driven communications strategies
Why data is necessary for enhanced communications.
Find the perfect solution for your needs
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FitLogic
Better decisioning everywhere
Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.
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All-in-one collections solution
Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.
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Intelligent collections powered by AI
Optimize every customer interaction with AI-powered insights that increase efficiencies and drive better outcomes.
Communications built for collections
How FitComms works
Connect email and SMS delivery to the events and rules in your collections operation.
Step one: Trigger outreach
Debt Manager initiates an outreach event through a configured workflow, collector action, or external system.
Step two: Build the message
FitComms fills the selected template with account data to construct the email or SMS.
Step three: Deliver the communication
FitComms sends the message using AWS carrier infrastructure.
Step four: Review performance
Use communication reporting and analytics to monitor performance and investigate exceptions.
Example: Confirm a payment arrangement
An agent agrees a payment arrangement with a customer by phone. Debt Manager triggers the configured outreach event, and FitComms sends an SMS confirmation with the relevant arrangement details. The message can include a link to the customer app for further information.
- 65%Customers who prefer SMS communication
- 80%Customers who ignore unknown calls
Frequently asked questions
FitComms is Debt Manager’s message fulfillment service. It constructs and delivers email and SMS when an outreach event is triggered.
FitComms delivers email and SMS. Debt Manager also supports broader communication orchestration (including WhatsApp) through integrations with internal systems and external providers.
Configurable Debt Manager rules and workflows determine the message, timing, and channel. These can consider message type, customer preferences, consent, and account activity.
Yes. FitComms substitutes data tokens in message templates to populate communications with relevant information.
Debt Manager supports integration with existing tools, including dialers, letter vendors, and communication providers. FitComms is an alternative fulfillment service for email and SMS.