Advanced AI for collections and recovery

An account representative opens a customer account and asks Zel AI for a summary.

Provides a concise summary including balance, last contact date, insurance information, risk classification, and overall account status.

Even new agents can immediately understand the customer’s situation without navigating multiple screens or systems.

During a call, a customer mentions unemployment.

Detects the sensitive topic and suggests changing the conversation tone to be more empathetic, while recommending relevant government assistance programs.

Creates more human, supportive interactions that maintain efficiency while showing genuine concern.

Representative needs to document reasons for delinquency but is uncertain about the procedure.

Provides specific guidance based on policy documents, even if the representative's query contains spelling errors.

Ensures consistent policy application while reducing the need for extensive training or policy memorization.