C&R Software integrates with elanev to provide dynamic customer scores
The integration will reduce the costs of customer servicing, staffing needs and cost of recovery
FAIRFAX, VA. –– AUGUST 4, 2022 –– C&R Software, the world’s leading system for cloud native, end-to-end collections and recovery, has announced an integration with elanev’s dynamic propensity scores.
“Our mission is to support our clients as they help their customers through the cost-of-living crisis and beyond,” said Thorsten Röscher, Head of Global Channel Management at C&R Software. “This integration comes at a time when our clients need a flexible, configurable system that can properly support their customers while responding to the key operational and business challenges they face.”
The partnership will provide users of Debt Manager, C&R Software’s premiere solution, with a suite of propensities proven to give users the means to contact customers sooner, and screen for financially vulnerable customers.
“Organisations are facing four key challenges – a war on talent, relentless regulatory change, customer retention and margin reduction – and our propensity scores are proven to free up staff, provide better regulatory alignment, improve customer outcomes, and, importantly, reduce OPEX,” said Steve Preston, elanev director. “This partnership provides Debt Manager clients the opportunity to seamlessly access our scores and the clear associated benefits.”
elanev scores are UK and US wide. Uniquely they apply to all customers, new and current, credit active and inactive and are updated daily to give unrivalled performance. They include propensities for contact, payment, and financial vulnerability/resilience as well as the best time and channel for contact.
The partnership will be a significant technology enabler. Debt Manager users will be able to screen all accounts for customer vulnerability and engage with the right customers sooner and at the best time and through the best channel. C&R Software’s Debt Manager solution is the platform of choice for organizations across a number of industries, including financial services, utilities, telecom, government agencies and more. This integration will help to transform the effectiveness of recovery.
About C&R Software
C&R Software is a global leader in cloud-native, streamlined solutions for debt collection and recovery. Hundreds of organizations around the world in banking, government, healthcare, auto, telecom, utility, retail and more rely on the Debt Manager platform to simplify and humanize the collections and recovery process. We do this using technology and tools that streamline deployment, shorten implementation, increase configuration, and simplify system use. C&R Software is based in Fairfax, VA, with staff offices around the globe. Learn more at C&R Software.
elanev provides a suite of SaaS products for improved outcomes and better regulatory alignment, reduce customer and firm harms, free up staff and OPEX. elanev scores are powered by their unique highly granular socioeconomic data sets, +6 years of outcome data and advanced machine learning AI. This provides a highly predictive measure of customer propensities that applies to all customers, new and current, credit active and inactive, without using or needing personal identifiable customer data. They include propensities for contact, payment, and financial vulnerability/resilience as well as the best time and channel for contact. Learn more at elanevUS and elanevUK.
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