Government debt collection software
Recover public funds while giving people a clear way to resolve what they owe.
Debt Manager helps government agencies coordinate collections across departments, reduce manual follow-up, and give staff the information to act. Configure processes around your obligations, policies, and service responsibilities.
Modernize collections without losing sight of public service
Government collections teams need to recover funds, work within agency requirements, and respond appropriately when people have questions or need support.
Fragmented records and outdated processes make this harder. Staff spend time finding information, checking updates, and moving requests between teams instead of resolving accounts.
Debt Manager connects this work through configurable workflows, account information, and communications, giving you a more coordinated way to collect.
Challenge
Bring disconnected work together
Connect collections with existing systems and route work to the people responsible for it. Give staff visibility into previous activity and outstanding requests without forcing every department to follow identical processes.
Challenge
Help people take the next step
Coordinate communications with account activity and provide defined routes for questions and specialist review. Help staff explain what happens next and carry out the decisions your agency authorizes.
Challenge
Apply policies consistently
Translate agency approved policies into configured rules and workflows. Give staff access to appropriate actions, route exceptions for review, and retain records that support oversight.
Reduce manual follow up
Give staff relevant information
Configure around agency requirements
Put decisions into practice
Coordinate collections and recovery
Work with existing systems
Manage changes with control
See where work needs attention
Support accountable handling
Keep communications current
Automate suitable tasks and route exceptions to the right team, with clear ownership of the next action.
- Features that support government collections
Reduce manual follow up
Automate suitable tasks and route exceptions to the right team, with clear ownership of the next action.
- Features that support government collections
Give staff relevant information
Bring account history, recorded interactions, and outstanding work into the experience used to handle the case.
- Features that support government collections
Configure around agency requirements
Adapt supported workflows, rules, and data views to different departments, account types, and responsibilities.
- Features that support government collections
Put decisions into practice
Use configured decision rules to guide treatment, trigger actions, and identify cases needing authorization.
- Features that support government collections
Coordinate collections and recovery
Manage routine follow-up and specialist work through connected processes rather than separate trackers.
- Features that support government collections
Work with existing systems
Exchange information with departmental applications, payment services, and other connected providers.
- Features that support government collections
Manage changes with control
Test supported configuration changes before introducing them into live operations.
- Features that support government collections
See where work needs attention
Use reporting and dashboards to review activity, unresolved cases, and operational performance.
- Features that support government collections
Support accountable handling
Apply permissions, validation steps, and audit records to support your agency’s approved controls.
- Features that support government collections
Keep communications current
Connect messages with relevant account events, including payments, commitments, and changes in treatment.
Maryland's approach to collections modernization
See how Maryland’s Central Collection Unit approached the replacement of a decades-old, paper-intensive collections system.
Explore the requirements, payment-plan processes, and staff experience behind the transition, and the lessons relevant to your agency’s own modernization plans.
Proven results
“We were looking for a true partner. C&R Software was with us every step of the way.”
“Debt Manager is the core of our CARES program, a multi-year modernization initiative.”
Connect decisions, collections, and staff support
FitLogic
Put approved policies into action
Build, test, and manage decision rules that guide account treatment and workflow. Establish which actions can proceed automatically and which require review.
Debt Manager
Bring collections work together
Coordinate account information, financial activity, communications, and specialist cases in one configurable collections and recovery platform.
Zelas AI
For Debt Manager
Support staff with relevant assistance
Explore AI capabilities for tasks such as account summaries and policy guidance. Assess each use case against your agency’s access, review, and oversight requirements.
FitLogic
Put approved policies into action
Build, test, and manage decision rules that guide account treatment and workflow. Establish which actions can proceed automatically and which require review.
Debt Manager
Bring collections work together
Coordinate account information, financial activity, communications, and specialist cases in one configurable collections and recovery platform.
Zelas AI
For Debt Manager
Support staff with relevant assistance
Explore AI capabilities for tasks such as account summaries and policy guidance. Assess each use case against your agency’s access, review, and oversight requirements.
A clearer path from account referral to resolution
Centralizing collections is useful only if the work becomes easier to manage.
Your agency needs to know what’s been referred, which rules apply, what’s already happened, and who can act. People contacting your teams need an understandable explanation and a practical next step.
Debt Manager helps connect these responsibilities without removing the distinctions between departments or debt types.
Preserve the differences that matter
A shared collections operation doesn’t require a single treatment for every obligation.
Configure account information, workflows, and permissions around departmental requirements. Use common processes where they fit and separate handling where different approvals or rules are needed.
Keep payment activity connected
A payment received, an adjustment made, or a commitment recorded can change the appropriate next action.
Connect financial updates with collections workflows so staff aren’t left checking separate lists before acting. Establish which system owns each important balance and transaction, with clear handling for exceptions.
Make room for questions and review
Some accounts need more than routine follow-up.
Give disputes, arrangement requests, and other exceptions an accountable owner. Present the information needed for assessment and make the outcome available to the teams managing subsequent activity.
A referral should move the case forward, not make someone repeat the same conversation.
Retain oversight beyond your own team
Where external partners are involved, keep placements and updates connected to the account.
Manage handoffs, monitor activity, and route issues back to internal teams. Maintain visibility when work moves outside the agency rather than relying entirely on separate correspondence.
Modernize with a defined scope
Start with the departments, account types, and processes included in the proposed implementation.
Identify the integrations and configuration required, agree on responsibilities, and test complete account journeys before launch. Build subsequent changes on an understood operating model rather than adding another layer of workarounds.
- 62countries with active clients
- $8 trillion+managed worldwide
- 20industries supported, more than any other provider
Frequently asked questions
Government debt collection software helps agencies manage overdue obligations, coordinate follow-up, process account activity, and oversee cases requiring review.
Debt Manager brings these responsibilities into a configurable platform that can work alongside departmental and financial systems.
Yes. Debt Manager supports configurable account types, organizational structures, workflows, and permissions.
Define which processes can be shared and which require different data, treatment, approvals, or reporting. Central coordination doesn’t have to mean identical handling.
Debt Manager can exchange account information with connected systems and route work using configured rules.
Your agency determines what information may be shared, who can access it, and how it should be used. Integration and permissions should reflect those decisions.
Configured permissions, rules, validation steps, and audit records can support agency-approved controls.
Your agency remains responsible for interpreting applicable requirements, approving policies, and reviewing how the configured process operates. Software alone doesn’t guarantee compliance.