How does Debt Manager help government agencies with centralized collections?

A centralized government debt collection system manages multiple debt types from a variety of departments while maintaining different protocols and standards for each. Configurable workflows give agencies the ability to standardize processes across debt types, improving efficiencies, ensuring regional, state, and county compliance, as well as specific requirements for each debt type.

Can the system accommodate government-specific payment types and processes?

The government debt collection system is designed to support unique payment processing requirements. It handles specialized payment types including garnishments, tax intercepts, payment agreements with unique terms, and more. Integration with payment processors and treasury systems means accounting standards are met as part of smooth, transparent payment processing.

How does Debt Manager support interagency data sharing and coordination?

Debt Manager includes secure data sharing capabilities that support coordination between government agencies while maintaining appropriate privacy controls. The debt collection system for government can integrate with centralized government databases and information systems to exchange debtor information, verification data, and payment status updates. These capabilities help agencies identify related obligations, verify eligibility for programs, and coordinate collection activities across departments.

Government

Better results for government debt collection

Name: Government
Brand: C&R Software
Rating: 5 (2 reviews)

A configurable government debt collection software keeps you compliant, effective and efficient while maximizing collections.

What challenges do we solve?

Simplifying government debt recovery with AI and automation

Government agencies are in a unique position, helping citizens manage debt with limited budgets and legacy constraints.

We help government agencies modernize their collections operations with technology that streamlines processes, improves compliance, and supports respectful citizen engagement. Our configurable debt collection platform for government adapts to specific agency requirements and integrates with legacy systems.

Challenge

System modernization

Government agencies often struggle with outdated collection systems lacking modern capabilities and integrations. A configurable government debt collection solution integrates seamlessly with existing systems, offering technology and other advanced features.

Features that deliver

Cloud Native

Harness the power of cloud native technology for seamless deployment, scalability, and speed.

Our experience and know-how

Maryland's Central Collections Unit, pioneering excellence

The State of Maryland stands as a global model for modernizing government collections, demonstrating how technology and efficiency improve the citizen experience.

View the case study to learn how Maryland’s Central Collection Unit replaced a decades-old, paper-intensive system with a configurable, real time government debt collection solution to reduce paperwork and grow annual revenue.

Testimonials

Proven results

“We were looking for a true partner. C&R Software was with us every step of the way.”

Anthony Fugett

Director, Department of Budget and Management State of Maryland Central Collection Unit

“Debt Manager is the core of our CARES program, a multi-year modernization initiative.”

Business Transformation Lead

Government office, major Midwestern state

Our solutions

Explore the full range of available solutions

Better decisioning everywhere

Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.

All-in-one collections solution

Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.

Add-on

Zel AI

For Debt Manager

Intelligent collections powered by AI

Optimize every customer interaction with AI-powered insights that increase efficiencies and drive better outcomes.

Debt collection for government

Delivering results for government organizations

countries with active clients

$8 trillion+

managed worldwide

industries supported, more than any other provider

Government agencies are under increasing pressure to modernize collections and recovery.

C&R Software empowers public sector organizations to lead with innovation, operational excellence, and citizen centric engagement at every stage of the collections lifecycle.

Proactive Engagement and Early Intervention

Engage citizens early in the process through digital communication tools, including self service portals and chatbots, to provide seamless, accessible interactions. By reaching out proactively, agencies resolve cases before they escalate, reducing delinquency rates and fostering trust with the public. This approach transforms collections into a proactive service that helps individuals address obligations before they become burdensome.

AI-native Decisioning and Advanced Analytics

Embedded AI and analytics capabilities inform every decision and action. Decisioning tools like FitLogic analyze historical data, predict risk, and recommend optimal treatment paths, so each case receives the most effective and empathetic response. This data-driven approach helps agencies identify vulnerable individuals, tailor solutions to unique circumstances, and maximize recovery rates while maintaining fairness and transparency.

Configurable, Compliant, and Efficient

The 100% configurable Debt Manager is designed for the complexities of government debt collection. Agencies automate workflows, enforce regulatory compliance, and align with internal policies. Built in rules, limits, and contact timelines ensure every action is auditable and compliant. This flexibility allows agencies to adapt rapidly to policy changes and evolving public needs.

Empowering Government Teams

By automating routine processes and providing intuitive, AI-powered tools, government staff are freed to focus on high value activities, such as resolving complex cases and developing innovative outreach strategies. Staff are supported with real-time access to comprehensive account information, advanced analytics, and streamlined case management. The result? Better outcomes for both the agency and the public.

Humanized, Citizen Centric Collections

C&R Software’s debt collection solution for government is rooted in empathy and respect. Debt Manager enables agencies to create flexible, citizen specific offers, reducing the risk of default and supporting financial rehabilitation. By prioritizing humanized interactions, agencies maintain positive relationships with citizens, even in challenging financial situations, and demonstrate a commitment to public service.

Transforming Collections into a Strategic Asset

Gain a unified, cloud native government debt collection solution that drives efficiency, compliance, and citizen engagement. Learn how teams are turning collections and recovery into a proactive, strategic asset that supports both fiscal health and public trust.

countries with active clients

$8 trillion+

managed worldwide

industries supported, more than any other provider

Learn more

Better results for government debt collection

Simplifying government debt recovery with AI and automation

Cloud Native

Real Time Analytics & Insights

Built for configuration, not customization

AI Native

End-to-end collections and recovery

Open Architecture

Evolving Systems

Reporting and Dashboarding

Compliance Assurance

Digital Communications

Maryland's Central Collections Unit, pioneering excellence

Proven results

Explore the full range of available solutions

Delivering results for government organizations

Frequently asked questions