Financial health resources for collections
Give your collections team a practical way to help customers find support for essential expenses.
Available in Debt Manager, SpringFour helps teams refer customers to relevant help for needs including food, utilities, childcare, transportation, and medical costs.
About SpringFour
Connect customers to relevant support
A customer struggling to make a payment may also be struggling with the cost of food, utilities, transportation, or medication. Collections teams often hear about these pressures but lack a way to point someone toward help.
SpringFour gives teams access to a network of vetted nonprofit and government resources within Debt Manager. They can search for local support, share relevant options, and keep the conversation moving.
Core value proposition
Empowering financial health together
Challenge
Payment difficulty involves more than the debt
Customers may be managing several pressures at once. A collections conversation can reveal needs that sit outside your products and your authority to resolve. Without a ready referral route, teams may have little to offer beyond the account options already available.
Solution
Resource connection within the collections workflow
SpringFour helps teams identify and share relevant resources from inside Debt Manager. Agents can find options by location and need, then give the customer clear information about where to turn. The referral becomes part of the interaction rather than a separate research task.
Outcome
A more useful conversation for customers and teams
Customers receive practical information about available support. Teams have a constructive step to offer when the circumstances warrant it. Your organization can review referral activity and assess how the program is performing against its own objectives.
Challenge
Payment difficulty involves more than the debt
Customers may be managing several pressures at once. A collections conversation can reveal needs that sit outside your products and your authority to resolve. Without a ready referral route, teams may have little to offer beyond the account options already available.
Solution
Resource connection within the collections workflow
SpringFour helps teams identify and share relevant resources from inside Debt Manager. Agents can find options by location and need, then give the customer clear information about where to turn. The referral becomes part of the interaction rather than a separate research task.
Outcome
A more useful conversation for customers and teams
Customers receive practical information about available support. Teams have a constructive step to offer when the circumstances warrant it. Your organization can review referral activity and assess how the program is performing against its own objectives.
How SpringFour helps collections teams
Use cases
Challenge
A customer mentions they’re struggling to pay for utilities, groceries, childcare, or transportation.
Solution
- Your agent can use SpringFour to find local resources that may help reduce or cover those costs.
- The customer leaves the call with specific places to contact, and the account continues through your approved collections process.
Challenge
Some customers don’t know what help exists in their area. Others hesitate because they’re worried about the consequences of asking.
Solution
- SpringFour gives agents a reliable source of vetted options, so they can respond with relevant information instead of general advice.
Challenge
A sudden loss of income, higher living costs, or an unexpected expense can place pressure on a customer who was previously keeping up.
Solution
- Use resource referrals alongside your existing hardship policies and account options.
- Support for essentials may help a customer manage immediate pressures, but your institution should still determine appropriate account treatment.
How SpringFour improves portfolio performance
Since 2018, SpringFour has been an integral part of BMO’s efforts to provide financial wellness solutions to its customers.
See how this multinational bank and award-winning social impact fintech have teamed up to increase payment rates and lower delinquencies and credit losses.
SpringFour key features
Empowering financial wellness
Resource search and referral
Teams can find and share relevant nonprofit and government resources during the collections interaction. SpringFour is part of Debt Manager’s user interface, helping teams guide customers to local, personalized support for essentials.
Resource search and referral
Teams can find and share relevant nonprofit and government resources during the collections interaction. SpringFour is part of Debt Manager’s user interface, helping teams guide customers to local, personalized support for essentials.
Broad resource coverage
SpringFour connects teams with more than 25,000 vetted nonprofit and government resources across more than 25 categories. The catalogue is constantly vetted by the SpringFour team to ensure accuracy and availability.
Quick implementation within Debt Manager
SpringFour is available within Debt Manager, so teams can add resource referrals to an existing collections environment without building a separate research process.
Reporting and measurement
SpringFour provides tracking and reporting for program activity. Use this information to review how the tool is being used and support ESG initiatives.
Testimonials
Proven results
“SpringFour underscores our commitment to fiscal responsibility and demonstrates our dedication to supporting the financial well being of our customers.”
“We prioritize these strategies because they benefit our customers. We believe in a virtuous cycle: when customers succeed, our business thrives. By creating products and experiences that deliver real value and drive customer success, we ensure our investments are worthwhile.”
Connect support with the wider collections process
FitLogic
Apply approved rules to account treatment
Use decision rules to determine how accounts move through your process and when a case needs review.
Debt Manager
Keep referrals within your collections workflow
Coordinate account information, treatment, and communications while giving agents access to SpringFour resources.
FitComms
For Debt Manager
Keep customer communications connected
Coordinate messages across preferred channels and align them with account activity.
FitLogic
Apply approved rules to account treatment
Use decision rules to determine how accounts move through your process and when a case needs review.
Debt Manager
Keep referrals within your collections workflow
Coordinate account information, treatment, and communications while giving agents access to SpringFour resources.
FitComms
For Debt Manager
Keep customer communications connected
Coordinate messages across preferred channels and align them with account activity.
Why SpringFour
Give agents something practical to offer
When a customer raises financial pressure, agents can share specific local resources instead of relying on general guidance. This helps the conversation stay focused on next steps.
Help customers find support they may not know exists
Many people don’t know which programs serve their area or situation. SpringFour makes that information easier to find.
Keep resource connection close to the account
Because SpringFour is available within Debt Manager, agents don’t need to leave the collections environment to look for support. Your organization can integrate referrals into its existing process.
Measure the program honestly
Track referral activity and establish how your organization will assess customer and business outcomes.
- 25,000+vetted, local nonprofit and government resources
- 25+categories of financial health resources
Frequently asked questions
SpringFour is a financial health resource connection solution available within Debt Manager.
It helps collections teams connect customers with vetted nonprofit and government resources for essential expenses.
SpringFour is integrated into the Debt Manager interface. Agents can identify relevant local resources and share options with customers during the collections process.
No. SpringFour connects customers with third-party nonprofit and government resources.
Availability, eligibility, and decisions about assistance are determined by the organizations providing the resources. A referral doesn’t guarantee a customer will receive help.