Telecommunications
Telecommunications

Transforming telecom
debt collection software

Smarter, more agile operations, streamlined customer retention, and high volume account management for telecom collections.

What challenges do we solve?

Reduce churn and improve recovery with telecom debt collection software

Inflation, rising unemployment, and other economic pressures push delinquency rates beyond their pre-pandemic highs. As a result, telcos are faced with involuntary churn and tightened margins.
Modern consumers expect self service, seamless engagement, and real time support across every channel. Navigate this new reality with cutting-edge AI and analytics. Intelligently assess risk, prioritize outreach, and personalize communications.
Challenge
01
Challenge
Rising delinquency
Economic pressures like inflation and unemployment have driven delinquency rates above pre-pandemic levels, creating more involuntary churn and financial strain for telecom operators.

Our experience in telecom debt collection

The next evolution in
telco debt
management

Leading telcos are redefining debt management with agentic AI. These systems act autonomously to achieve specific objectives, continually learning from outcomes, rapidly testing and refining collection tactics for maximum effectiveness. This cutting-edge approach builds on traditional analytics, empowering organizations to proactively drive collections strategies.
Learn how telecom debt collection solutions free up internal resources and deliver clearer insights into AI effectiveness.

Testimonials

Proven results

“It's been a collaborative engagement. We're using optimization tools with AI and analytical insights to support our entire business.”

Director of Credit Risk

Major Telecom Media Company

“The impact of generative AI is unprecedented. It's powering hyper-personalized customer journeys in a way that I'm only now beginning to understand.”

Senior AI Engineer

Telecoms provider, US

Our solutions

Browse the collection of products and services

Better decisioning everywhere
Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.
All-in-one collections solution
Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.
Add-on
Zel AI
For Debt Manager
Intelligent collections powered by AI
Optimize every customer interaction with AI-powered insights that increase efficiencies and drive better outcomes.

Smart collections, less churn

Debt collection for telecom

62
countries with active clients
$8 trillion+
managed worldwide
20
industries supported, more than any other provider

Telcos operate in one of the most competitive and customer centric industries today. As digital transformation accelerates, telcos face rising customer expectations, complex regulatory demands, and mounting competition from agile new entrants. In this environment, legacy collections and recovery processes simply can’t deliver the operational efficiency, compliance, and customer experience required to succeed.

C&R Software delivers comprehensive, AI powered telecom debt collections solutions. Our cloud native system spans the entire collections lifecycle, from pre-delinquency engagement to post charge off recovery, empowering telcos to optimize outcomes while protecting valuable customer relationships.

Comprehensive Product Suite for Telecom

  • Collections & Recovery: The C&R Software Debt Manager solution supports every stage of the process, operationalizing advanced analytics and AI to identify at-risk customers, segment portfolios, and deploy personalized, effective treatment paths.
  • Decisioning: Embedded decision management tools optimize every action, from early warning and risk assessment to agency placement and cure strategies. FitLogic predictive models ensure the right intervention at the right time.
  • Digital Communications: Flexible, digital communication capabilities reach out to customers through SMS, email, phone, chatbots, and more, ensuring timely, compliant, and preferred engagement.
  • AI & Analytics: Powerful analytic models and real time data sharing provide actionable insights into portfolio performance, agency effectiveness, and customer behavior, enabling continuous optimization.
  • Compliance & Audit: Built-in decisions, contact limits, and automated workflows support compliance with evolving telecom regulations across jurisdictions, reducing risk and simplifying operations.
  • Configurability: 100% configurable workflows, interfaces, and business rules help you adapt rapidly to regulatory changes, market shifts, and new customer needs without technical bottlenecks.

Strategic Value for Telecom Providers

  • Customer Retention: With acquisition costs soaring, preserving and rehabilitating existing subscribers is a no brainer. Our rehabilitation-focused approach decreases churn and protects lifetime value.
  • Operational Efficiency: Unifying collections and recovery on a single telecom debt collection platform eliminates fragmentation, reduces technical complexity, and lowers operational costs. Automated workflows empower teams to focus on strategic improvements.
  • Brand Enhancement: Simplified, humanized engagement - supported by AI and automation - strengthens customer trust and loyalty, positioning your brand as a leader in responsible telco management.

Why C&R Software for Telco?

  • Over 40 years global domain expertise in collections and recovery
  • Proven scalability and flexibility for enterprise telcos
  • Deep integration with billing and customer management systems
  • Rapid, cloud-native deployment for fast time-to-value
  • Track record of on-time, on-budget implementations for the world’s most sophisticated telcos

Unlock the power of operational excellence, regulatory peace of mind, and superior customer experience at every stage of the collections journey.

Learn more

Frequently asked questions