Utilities
Utilities

Powerful debt collection software for utilities

C&R Software’s utility debt collection solution creates 100% configurable, cloud native solutions that integrate with just about everything.

Debt collection software for utilities

AI innovation and technology adoption present clear opportunities for revenue enhancement

No industry is immune. From oil to water to power to gas, utilities are grappling with profound, systemic challenges. The urgency for resilience, sustainability, and modernization is creating intense pressures on legacy systems, financial resources, and regulatory frameworks worldwide.
Enhance financial resilience through intelligent automation and data driven decision making. AI powered collections optimize customer engagements by predicting payment behaviors, enabling personalized and ethical outreach.
Challenge
01
Challenge
Seasonal payment fluctuations
Utility companies face significant seasonal variations in bill sizes and payment challenges. Manage seasonal patterns with predictive analytics that identify at risk accounts and flexible payment arrangements that accommodate budget fluctuations.

Our experience and know-how

Industry leading utility market debt collection solutions

C&R Software empowers utility companies to streamline collections and decisioning with AI-native workflows, automated compliance, and real time analytics all on a scalable, cloud native platform.
By personalizing communication and identifying vulnerable customers early, utilities improve payment performance, reduce manual workload, and deliver a more empathetic, customer centric experience at every stage of the payment journey.

Testimonials

Proven results

“Using communication channels as part of smart collection strategy has paid off for Thames Water, increasing both collections and customer satisfaction scores.”

Ross Betts

Collections Systems Strategy Manager

Thames Water Utilities Limited

“Embracing advanced analytics and AI, we’ve been able to identify at risk customers before they miss payments and tailor support to their individual circumstances.”

Head of Debt Recovery

Regulated water utility in the UK

“Deregulation gave us a good platform to focus on our household customer base, we’re aiming to be a leader in the open market.”

Ross Betts

Collections Systems Strategy Manager

Thames Water Utilities Limited

“We realized we needed to better understand who our customers are, create more focused, segmented outreach via new communication strategies and measure results in real time.”

Ross Betts

Collections Systems Strategy Manager

Thames Water Utilities Limited

“Things that were previously a challenge, including data integration, realtime monitoring, and combining virtual and agent communications, are now standard, significantly enhancing the customer experience.”

Ross Betts

Collections Systems Strategy Manager

Thames Water Utilities Limited

Our solutions

See the complete lineup

Better decisioning everywhere
Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.
All-in-one collections solution
Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.
Add-on
Zel AI
For Debt Manager
Intelligent collections powered by AI
Optimize every customer interaction with AI-powered insights that increase efficiencies and drive better outcomes.

Debt collection for utilities

Utility collections that balance revenue and responsibility

62
countries with active clients
$8 trillion+
managed worldwide
20
industries supported, more than any other provider

With rising energy costs and evolving consumer expectations, utilities need a modern, AI powered solution that delivers results without compromising service quality.

A comprehensive suite for utility company debt collection includes:

  • Collections & Recovery: Look for a cloud native platform that supports every stage of the customer lifecycle, leveraging advanced analytics and AI to identify at risk accounts, segment portfolios, and drive effective engagement.
  • Decisioning: Embedded decision management tools enable utilities to optimize early intervention, payment arrangements, and recovery strategies for residential, commercial, and industrial customers.
  • Digital Communications: Engage customers through their preferred channels: SMS, email, phone, chatbots, and self service portals for timely, convenient, and compliant outreach.
  • Analytics & Insights: Real time dashboards and analytic models provide actionable insights into arrears, disconnections, and recovery performance, supporting continuous improvement.
  • Compliance & Audit: Built in rules, limits, and automated workflows ensure adherence to regional utility regulations, reducing risk and administrative burden.
  • Configurability: 100% configurable workflows and business rules mean utilities adapt quickly to regulatory changes, seasonal trends, and evolving customer needs.

Strategic Value for Utility Company Debt Collection

  • Customer Satisfaction: Humanized empathetic engagement helps preserve customer relationships and supports financial rehabilitation, even during hardship.
  • Operational Efficiency: Unify collections and recovery on a single solution, automate routine tasks, and empower teams to focus on customer service.
  • Regulatory Compliance: Automated compliance controls and auditable actions ensure adherence to complex utility regulations and reduce exposure to penalties.

Why C&R Software for Utilities?

  • Over 40 years of experience supporting utility company debt collection
  • Trusted by leading electric, water, and broadband providers
  • Seamless integration with billing, CRM, and customer service systems
  • Rapid, cloud native deployment for fast time to value
  • Proven results improving recovery rates and customer satisfaction

Learn more

Frequently asked questions