Welcome to Debt Manager, the world’s leading SaaS debt collection solution for collections and recovery.
Debt Manager, the world’s leading SaaS debt management and collections system, simplifies and streamlines your collections process. Developed over 285 years of combined effort (that’s 2.5 million developer hours!), its open architecture and easy configuration are trusted by hundreds of organizations across banking, fintechs, healthcare, and more, including leading collections agencies.
Debt Manager is built for purpose. Domain expertise is unmatched.
$8 trillion managed as a system of record on Debt Manager.
More use cases in more industries than any other provider.
Our debt management collection system supports configurability rather than customization, so you can quickly adapt to change without the need for expensive IT support or resources.
With 40 years in the business, no other debt management collection solution provider has the depth of collections and recovery expertise in as many industries
Our world-class, highly configurable user interface improves productivity and creates a better experience for collections teams and their customers.
An integrated debt management collection system, Debt Manager drives pre-collections, collections, recovery, debt sale, vendor management, bankruptcy, repossession, asset marketing, factor financing and more.
Debt Manager can be deployed quickly, scales on demand and avoids the cost of on-premises infrastructure.
Organizations using Debt Manager instead of building in-house have realized extensive savings – with lower maintenance and support costs, faster delivery and increased collection rates.
Daily work for your team, based on rules-driven queues, and statistics to provide performance indicators.
Workflows at customer and account level for flexibility, and a complete picture of a customer’s indebtedness.
Communication Center, providing a comprehensive history of customer communications, with recent interactions highlighted.
Rules-driven offers for customers to repay their debt, based on account characteristics and ability to pay.
A business user can design any number of UI pages, and author rules to drive page selection, based the customer or account being worked and the role of your team.
With our digital debt collection platform we introduce innovative thinking using digital technology, analytics and integrations to make it easy to respond to changing consumer needs and circumstances.
Learn how industry leaders have taken a significant leap forward in their collections operations with C&R Software’s debt collection solution.
Debt Manager is a configurable, AI-native software solution designed to help organizations collect and recover debt.
This debt management and collections solution adapts to any type of collection and recovery environment. It integrates with existing infrastructure in a straightforward manner, serving as a System of Record for critical data within your organization. With Debt Manager, your team gains the tools and flexibility they need to create effective, consumer-focused strategies supporting outstanding consumer experience.
Used by banks, credit unions, telecoms, government agencies, retailers, collection agencies, auto, health care providers, utilities and more, Debt Manager is also highly configurable beyond collection and recovery, including debt sale, vendor management, bankruptcy, repossession, and asset remarketing. Available in the Amazon Web Services (AWS) Cloud, it offers a wide range of capabilities, empowering smarter decisions, streamlined operations, and accelerated collection rates across the industry.
Several aspects of Debt Manager put it in a class of its own. Creating a best practice environment, expanding efficiencies, and increasing debt collections and recovery are all key differentiators that set it apart from any other collections and recovery solution.
Unlike other debt management and collections systems on the market, Debt Manager supports all stages of the collections and recovery lifecycle, from pre-delinquency to early- to late-stage collections, charge-off, debt recovery, legal, and asset recovery and disposal, making for seamless management of customer records across your organization.
Also, Debt Manager’s open, elastic architecture makes adding and upgrading technology easy to do. Unlike other solutions, it continues to evolve, so it will never get to end-of-life. Instead, our solution constantly ingests and embraces new technology, adding operational efficiencies and capabilities on an ongoing basis.
Debt Manager security is the best in the industry, too. This solution is PA-DSS & PCI-DSS Certified, a key differentiator from other debt management and collection platforms, assuring compliance with industry standards in both the cloud and on-premises solutions.
Debt Manager is the industry standard in simplifying collections and recovery. Its key features include configurability, flexibility, easy-of-use, and so much more.
As an AI-native SaaS solution, Debt Manager is simple to deploy. It offers rapid time to value, ease of integration, and the elasticity needed to scale on-demand and manage peak volumes. This solution represents an investment in your organization’s future, protecting you and your team from the increasing limitations and costs associated with an on-premises system.
Configurability and flexibility are at the heart of the Debt Manager platform. Its world-class user interface facilitates best outcomes for both you and your customers. With our solution, you gain the power to configure real-time workflows at the customer, case, account and collateral level.
Leverage the latest AI-native decisioning tools to operationalize predictive analytics and maximize control over high-volume operational decisions. Automate business logic faster and drive account progression, using strategic decisioning and configurability to quicky react to changing circumstances. Segmentation rules and context-sensitive user experiences provide customers with a personalized experience to improve outcomes.
Thanks to its streamlined interface, both business and technical users drive results, leading to better outcomes and heightened productivity. The Debt Manager UI reduces collection call times by enabling you to type less and accomplish more. You can click through a series of intuitive options to naturally follow the conversation. Time-saving features abound.
C&R Software’s debt collection management system has compliance built right in, so your organization can operate confidently from the start. Its compliance and audit framework is designed to follow major legal regulations like the Fair Debt Collection Practices Act (FDCPA), General Data Protection Regulation (GDPR), and other region-specific laws. Comprehensive audit trails log access and activity throughout the system, too.
Ultimately, protecting sensitive customer data is our top priority. Our debt collection solution uses strong encryption protocols and secure data handling to protect information every step of the way. It’s PA-DSS & PCI-DSS Certified for compliance with the strictest industry standards, both in the cloud and with on-premises systems.
Even better, our solution reduces the stress associated with constantly evolving compliance measure. It provides the flexibility to configure industry and region-specific policies in real time. Empower business users to adjust workflows and adapt reporting tools to keep up with the latest rules and regulations as soon as they come online.
By weaving compliance seamlessly into its functionality, C&R Software helps you build trust, minimize risks, and run your collections process smoothly.
C&R Software’s debt collection management system is built with advanced security features to protect sensitive customer and financial data at every stage. Our debt recovery system employs industry-standard encryption protocols to safeguard data during storage and transmission and prevent unauthorized access.
To protect against cyber threats, this solution includes features such as multi-factor authentication (MFA), role-based access controls, and detailed audit trails. These tools ensure only authorized personnel can access critical information, and all activities are monitored for accountability.
Our digital debt collection platform also adheres to compliance frameworks like GDPR, CCPA, and other regional data protection regulations, ensuring your organization meets legal requirements for secure data handling. Regular security updates are provided to address emerging vulnerabilities, keeping your data protected against evolving threats.
Additionally, C&R Software partners with trusted hosting providers to deliver a secure infrastructure, including firewalls, intrusion detection systems, and regular vulnerability assessments. By prioritizing data security, C&R Software helps your organization build trust with customers while mitigating risks associated with sensitive information.
