Contact Us
Telecommunications

Transformative telecom debt collection software

Connect with customers like never before. World-class AI technology combines with advanced analytics to assist customers across the entire credit-risk lifecycle. Resolve debts, retain clients, and reduce disconnect rates with C&R Software’s industry leading telecom debt collection software.

Get a demo

Supporting you with world-class technology

Integrate, enrich, and accelerate. C&R Software’s product philosophy prioritizes integrations and API-based communications with your existing solutions. Our telecom debt collection software saves your organization time by linking up your systems and getting your infrastructure aligned to efficiently build more capability.

Every interaction counts

Boost customer retention rates amidst a hypercompetitive landscape. Leverage data and analytics to unlock the latest customer insights with our telecom debt collection software. Personalized, consistent care keeps customers coming back for more.

Meet people where they’re at

Improve customer satisfaction. Easily integrate our telecom debt collection software with your communications systems to reach people through their preferred channels. Reduce churn with proactive communications designed to address those at-risk ahead of time.

Streamline operations with automated collections

Automated telecom debt collection software encourages greater customer engagement and outreach.  Reduce administrative overhead and streamline operations, freeing teams to focus on curing the most complicated cases.

Provide meaningful customer support

Offer flexible payment options to telecom customers. Real-time data combines with the latest decisioning technology to deliver personalized payment plans. Adapt and adjust alongside changing circumstances to encourage continued engagement with our telecom debt collection software.

Efficiently manage late payments with proactive support

C&R Software’s world-class telecom debt collection software is transforming how industry-leading companies interact and engage with their customers. Our telecom debt collection platforms enable telecommunications providers to adopt a humanized, yet efficient and data-driven approach that improves relationships with customers, boosts debt resolution, and minimizes disconnect rates.

People

Industry beating time-to-value

Less time, less stress, and a whole lot more value. See the benefit of real-time data, algorithms, and insights in no time at all. Our team is there to support you throughout the entire implementation process—from solution design to migration to go-live.

Cloud

The cloud is the natural choice

Easily bring systems and infrastructure together in perfect harmony through the cloud. This advanced technology is fast, resilient, and ultra-scalable, so it’s adaptable enough to manage real-time changes without downtime.

Automation

Compliance management for telecom

Ensure compliance and reduce risk with telecom debt collection software that’s designed with industry-specific laws and regulations in mind. Easily reconfigure workflows as new regulations are enacted over time.

Trending up arrow

Minimize loss, maximize success

Prevent fraud and manage suspicious activity ahead of time. AI and algorithms of our telecom debt collection software keep track of customer behavior and automatically flag potentially fraudulent transactions. Proactively address flagged items to prevent them from growing into larger issues.

Humanizing collections in the telecommunications industry

Increase loyalty

Every interaction with a customer matters. An unresolved debt has a real customer behind it. C&R Software creates telecom debt collection solutions that give you the ability to optimize your treatment paths to handle potentially vulnerable customers with care and affection.

Embrace self-service

Introduce effective communications initiatives that give accounts the ability to self-cure. Use automated workflows in our telecom debt collection software to prompt accounts to resolve their debt early on in the debt cycle – or to handover high-risk accounts to specialists.

Move with simplicity

Streamline your operations by unifying and orchestrating your systems with C&R Software’s telecom debt collection software. Reduce your administrative overhead, giving you and your team the ability to focus on the work that matters most. Plus, data-driven segmentation can automatically assign tasks to the best-fit person, vendor, or even issue a debt to a debt purchaser.

See how it all works.

Learn how telecoms industry leaders have taken a significant leap forward in their operations with C&R Software’s telecom debt collection software.

FREQUENTLY ASKED QUESTIONS

How do your solutions support telecommunications providers?

For over 40 years, C&R Software has been a trusted provider for industry leaders across banking, financial services, utilities, telecommunications, and other sectors. Our modern telecom debt collection solutions empower providers across all industries to more effectively identify, evaluate, and manage the risk associated with their customers.

Our telecom debt collection software, Debt Manager, is designed to simplify the collections and recovery process for telecommunications providers and their customers. Advanced automation, comprehensive rules engines, and streamlined workflows drive more efficient outreach and improved payment rates. The highly configurable solution easily integrates with existing systems and adapts to meet the unique needs of the telecoms industry.

Debt Manager’s internal decisioning engine, FitLogic, can be leveraged to support data-driven decisions throughout the credit risk lifecycle. Deep AI and analytics examine massive quantities of customer data to gain a deeper understanding of behaviors, preferences, and potential risks. Segment customers, deliver hyperpersonalized product recommendations, proactively address pre-delinquency, and so much more.

How does your telecom debt collection software utilize AI and analytics?

Debt Manager is C&R Software’s AI-native telecom debt collection software. That means that it was designed with AI as an integral part of its functionality, with this advanced technology leveraged throughout its design, deployment, and operation.

AI plays a critical role in automating routine tasks through the collection and recovery process. Additionally, AI-powered algorithms empower users to leverage data to gain deeper insights into their collections approach. For example, this technology lets them analyze what strategies work best and adjust their practices accordingly. Teams can also use this information to determine the right time, the right message, and the right channel to use to communicate with their customers.

Ultimately, AI debt collections software helps telecoms providers enhance efficiency, reduce operating costs, and support their teams to accomplish more with less. Freed from routine tasks, collections teams gain the power to spend more time with customers and leverage advanced data and analytics to enact hyperpersonalization strategies in real time.

Is your telecom debt collection software cloud-native?

Yes, Debt Manager is a cloud-native solution. Its applications are initiated in the cloud, setting it apart from cloud-enabled platforms, which are comprised of little more than on-premises structures with legacy software enabled for the cloud.

The benefits of a truly cloud-native telecom debt collection solution like Debt Manager are numerous. Ease of implementation is a major advantage, along with open architecture that’s able to connect systems, devices, and applications through APIs on a real-time basis. 

With Debt Manager, you’ll also be able to take advantage of greater security and reliability through a platform that boasts 99.999% uptime. The scalability of a cloud-native solution means it can adapt to real-time changes without any disruption to your service, too, and automatic updates keep you always up to date.

Does your telecom debt collection software support regulatory compliance?

Yes, Debt Manager is designed to help telecoms providers comply with regulations like GDPR, FDCPA, and more. This highly configurable platform is capable of adjusting to meet the unique requirements of your country, state, and region, and its agile and adaptable enough to comply with changing regulatory developments over time.

Data security is a top priority for C&R Software’s telecom debt collection software. That’s why we’ve worked to build a collections platform in line with the strictest industry standards. Debt Manager is the only solution on the market that’s both PCI-DSS and PA-DSS certified. It’s also received its SOC2 and ISO 27001:2022 security certifications, demonstrating our strong commitment to securing PII within our telecom debt collection software.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.