How do your solutions support telecommunications providers?
For over 40 years, C&R Software has been a trusted provider for industry leaders across banking, financial services, utilities, telecommunications, and other sectors. Our modern telecom debt collection solutions empower providers across all industries to more effectively identify, evaluate, and manage the risk associated with their customers.
Our telecom debt collection software, Debt Manager, is designed to simplify the collections and recovery process for telecommunications providers and their customers. Advanced automation, comprehensive rules engines, and streamlined workflows drive more efficient outreach and improved payment rates. The highly configurable solution easily integrates with existing systems and adapts to meet the unique needs of the telecoms industry.
Debt Manager’s internal decisioning engine, FitLogic, can be leveraged to support data-driven decisions throughout the credit risk lifecycle. Deep AI and analytics examine massive quantities of customer data to gain a deeper understanding of behaviors, preferences, and potential risks. Segment customers, deliver hyperpersonalized product recommendations, proactively address pre-delinquency, and so much more.
How does your telecom debt collection software utilize AI and analytics?
Debt Manager is C&R Software’s AI-native telecom debt collection software. That means that it was designed with AI as an integral part of its functionality, with this advanced technology leveraged throughout its design, deployment, and operation.
AI plays a critical role in automating routine tasks through the collection and recovery process. Additionally, AI-powered algorithms empower users to leverage data to gain deeper insights into their collections approach. For example, this technology lets them analyze what strategies work best and adjust their practices accordingly. Teams can also use this information to determine the right time, the right message, and the right channel to use to communicate with their customers.
Ultimately, AI debt collections software helps telecoms providers enhance efficiency, reduce operating costs, and support their teams to accomplish more with less. Freed from routine tasks, collections teams gain the power to spend more time with customers and leverage advanced data and analytics to enact hyperpersonalization strategies in real time.
Is your telecom debt collection software cloud-native?
Yes, Debt Manager is a cloud-native solution. Its applications are initiated in the cloud, setting it apart from cloud-enabled platforms, which are comprised of little more than on-premises structures with legacy software enabled for the cloud.
The benefits of a truly cloud-native telecom debt collection solution like Debt Manager are numerous. Ease of implementation is a major advantage, along with open architecture that’s able to connect systems, devices, and applications through APIs on a real-time basis.
With Debt Manager, you’ll also be able to take advantage of greater security and reliability through a platform that boasts 99.999% uptime. The scalability of a cloud-native solution means it can adapt to real-time changes without any disruption to your service, too, and automatic updates keep you always up to date.
Does your telecom debt collection software support regulatory compliance?
Yes, Debt Manager is designed to help telecoms providers comply with regulations like GDPR, FDCPA, and more. This highly configurable platform is capable of adjusting to meet the unique requirements of your country, state, and region, and its agile and adaptable enough to comply with changing regulatory developments over time.
Data security is a top priority for C&R Software’s telecom debt collection software. That’s why we’ve worked to build a collections platform in line with the strictest industry standards. Debt Manager is the only solution on the market that’s both PCI-DSS and PA-DSS certified. It’s also received its SOC2 and ISO 27001:2022 security certifications, demonstrating our strong commitment to securing PII within our telecom debt collection software.
